Terms & Conditions
Welcome to Stahlmann Pro. These Terms and Conditions outline the rules for using our website and purchasing products from us. By accessing our site or placing an order, you agree to comply with these terms.
1 Introduction
Stahlmann Pro (referred to as “we,” “our,” or “us”) operates the website at stahlmannpro.ae. Our company is registered in the United Arab Emirates, with offices at Floor 33, Office No 112, Saeed Tower 1, Sheikh Zayed Road, Dubai. These Terms and Conditions govern your use of the site and any orders placed through it.
2 Intellectual Property
All content on our website—including text, graphics, logos, images, and product descriptions—is owned by or licensed to Stahlmann Pro. You may view or print content for personal, non‑commercial use only. Any unauthorized reproduction, distribution, or modification of our content is prohibited.
3 Use of the Site
You must be at least 18 years old or have legal capacity to enter into contracts.
You agree not to misuse the website, including attempting to gain unauthorized access or introducing malicious code.
You may not copy, scrape, or harvest data from the site without our prior written consent.
The information on this site is provided for general guidance; medical professionals should always be consulted before using or implanting any of our products.
4 Product Information
We manufacture and supply surgical instruments and implants for neural, spine and trauma applications. Product descriptions, specifications and pricing are provided in good faith; however, minor variations may occur. We reserve the right to modify or discontinue any product without prior notice.
5 Orders and Payment
Orders may be placed through our website or by contacting us directly. All prices are listed in the applicable currency and exclude duties, taxes, or shipping charges unless stated otherwise. Payment must be completed before dispatch. We reserve the right to refuse or cancel an order at our discretion—for example, if items are unavailable or if we suspect fraudulent activity.
6 Shipping and Delivery
Destinations. We ship orders to customers worldwide, subject to any trade restrictions or sanctions. Shipping costs and delivery times vary depending on destination and order size.
Lead times. We aim to dispatch in‑stock items within 3–5 business days after payment confirmation. Custom products may require additional production time.
Risk of loss. Risk of loss and title for products pass to you upon delivery to the carrier. Ensure that your shipping information is accurate; we are not responsible for delays or losses due to incorrect addresses.
7 Returns and Refunds
Because our products are medical devices, returns are strictly regulated. Please read our return policy below for detailed information. In summary:
Unused, unopened products in their original packaging may be returned within 14 days of receipt.
Defective or damaged items may be eligible for exchange or refund.
Items that have been opened, used, or otherwise compromised cannot be accepted due to hygiene and regulatory requirements.
8 Liability and Warranty
We warrant that our products are free from manufacturing defects and conform to the stated specifications. Due to the medical nature of our devices, our liability is limited as follows:
We are not responsible for complications arising from improper implantation, surgical technique, or off‑label use.
To the extent permitted by law, our liability is limited to replacing the defective product or refunding the purchase price; we will not be liable for indirect, incidental, or consequential damages.
Nothing in these Terms shall limit your statutory rights or our liability for death or personal injury caused by negligence.
9 Indemnification
You agree to indemnify and hold Stahlmann Pro harmless from any claims, damages, or expenses arising from your misuse of our products or website.
10 Changes to the Terms
We may update these Terms and Conditions from time to time. Changes will be posted on our website with the revision date. Your continued use of the website after such changes constitutes acceptance of the updated Terms.
11 Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.
12 Contact Information
If you have questions about these Terms and Conditions or our products, please contact us:
Address: Floor 33, Office No 112, Saeed Tower 1, Sheikh Zayed Road, Dubai, UAE
Email: info@stahlmannpro.ae
Telephone: +971 50 975 0822
